[peterwalker7]

Hello, new to the forum. I have a 2018 QX30 that I just completed a lease buyout on. I like the car and have had no problems with it- until today. I rarely open the ceiling cover to the sunroof, here in Reno it gets hot and I have just left it closed. Maybe it's been opened and closed a dozen times in the past two years. This morning while driving I decided to open the ceiling cover, and immediately heard a cloth ripping sound... the opening was tearing the cloth ceiling as it opened. I stopped the opening, closed the cover. Thankfully the torn ceiling isn't visible but the cloth has been pulled and it can't be operated without further damage. Great, I just bought this car. Is this a recurring problem? I can't find an other owners who have experienced the problem.
Is this a repairable problem? Who should I contact at Infiniti? Any advice is appreciated. Thanks.

 

[SpookHolidae]

Do u have a pic? Maybe a car upholstery shop would be much cheaper than the stealership but since u just got it... probably best to run right back n show em.

 

[peterwalker7]

I only have 29,000 miles on the car so it should be under warranty. Checking with the dealer now, will let you know what I find out.

 

[p07r0457]

Do u have a pic? Maybe a car upholstery shop would be much cheaper than the stealership but since u just got it... probably best to run right back n show em.

They bought out their lease so they’ve had the car since new. This isn’t something a dealer is going to cover as a sales courtesy. MAYBE a warranty issue.

 

[tony_defo]

If you are still under the factory warranty, it should be covered.
Our roof had a similar issue where it didn't retract right and bunched up, and the dealer replaced the entire assembly. The rep said this issue is somewhat common and the replacement has a different design.

 

[Tavul]

Hello, new to the forum. I have a 2018 QX30 that I just completed a lease buyout on. I like the car and have had no problems with it- until today. I rarely open the ceiling cover to the sunroof, here in Reno it gets hot and I have just left it closed. Maybe it's been opened and closed a dozen times in the past two years. This morning while driving I decided to open the ceiling cover, and immediately heard a cloth ripping sound... the opening was tearing the cloth ceiling as it opened. I stopped the opening, closed the cover. Thankfully the torn ceiling isn't visible but the cloth has been pulled and it can't be operated without further damage. Great, I just bought this car. Is this a recurring problem? I can't find an other owners who have experienced the problem.
Is this a repairable problem? Who should I contact at Infiniti? Any advice is appreciated. Thanks.

Happened to mine too and I bought it brand new at the dealer. It was replaced in warranty. It's definitely a common issue.

 

[gregthomas84]

Hello, new to the forum. I have a 2018 QX30 that I just completed a lease buyout on. I like the car and have had no problems with it- until today. I rarely open the ceiling cover to the sunroof, here in Reno it gets hot and I have just left it closed. Maybe it's been opened and closed a dozen times in the past two years. This morning while driving I decided to open the ceiling cover, and immediately heard a cloth ripping sound... the opening was tearing the cloth ceiling as it opened. I stopped the opening, closed the cover. Thankfully the torn ceiling isn't visible but the cloth has been pulled and it can't be operated without further damage. Great, I just bought this car. Is this a recurring problem? I can't find an other owners who have experienced the problem.
Is this a repairable problem? Who should I contact at Infiniti? Any advice is appreciated. Thanks.

Yes you can get it repaired at infiniti this same thing happend to mine at about 54k miles and it took them about a week to get the part in and replaced and it cost around 1500$ thank god I had an extended warrenty that covered it so I only had to pay 100$ for deductible and they will give you a loaner vehicle if you make an appointment for one

 

[KB77]

The same thing happened to my fiance's 2017 qx30 last week. She was retracting the sun shade and heard a tearing sound. It tore on both sides so it wasn't simply a snag at one point. Her car is no longer under warranty so I'm guessing we're stuck with having it closed or possibly tearing it out completely. This car has been a lemon anyway with multiple issues so it may be time for her to cut her losses anyway.

 

[Stacy M.]

Hello, new to the forum. I have a 2018 QX30 that I just completed a lease buyout on. I like the car and have had no problems with it- until today. I rarely open the ceiling cover to the sunroof, here in Reno it gets hot and I have just left it closed. Maybe it's been opened and closed a dozen times in the past two years. This morning while driving I decided to open the ceiling cover, and immediately heard a cloth ripping sound... the opening was tearing the cloth ceiling as it opened. I stopped the opening, closed the cover. Thankfully the torn ceiling isn't visible but the cloth has been pulled and it can't be operated without further damage. Great, I just bought this car. Is this a recurring problem? I can't find an other owners who have experienced the problem.
Is this a repairable problem? Who should I contact at Infiniti? Any advice is appreciated. Thanks.

I have had my 2017 QX30 since Oct 2019 and rarely opened the sunroof shade. Last weekend I decided to open it to enjoy the beautiful weather, my shade did the same thing. Made a crunching/tearing noise and the fabric bunched up. I closed it back up and the fabric was stretched out and loose. I happen to be just shy of my warranty expiring (thank gosh) and when I took it to the dealer they told me that it may not be covered by the warranty because it is considered a "trim" item and does not affect the way the vehicle runs. That was BS. I had them contact the warranty company again and it turns out this is a common issue with this car. Also, another common issue is that intermittently the navigation screen blacks out when I put the car in reverse. After putting it back it drive it stays black. Won't come back on until the next time I start the car. Unfortunately, the dealer said that because it is intermittent they can't find the source of the problem. Not sure what I can do about it now. Googled this issue and indeed a lot of other people have the same problem.
I know your post is rather old but since the issue with the sunroof just happened to me I googled this thread to see if indeed it was a common issue.

 

[alexmed2002]

I have had my 2017 QX30 since Oct 2019 and rarely opened the sunroof shade. Last weekend I decided to open it to enjoy the beautiful weather, my shade did the same thing. Made a crunching/tearing noise and the fabric bunched up. I closed it back up and the fabric was stretched out and loose. I happen to be just shy of my warranty expiring (thank gosh) and when I took it to the dealer they told me that it may not be covered by the warranty because it is considered a "trim" item and does not affect the way the vehicle runs. That was BS. I had them contact the warranty company again and it turns out this is a common issue with this car. Also, another common issue is that intermittently the navigation screen blacks out when I put the car in reverse. After putting it back it drive it stays black. Won't come back on until the next time I start the car. Unfortunately, the dealer said that because it is intermittent they can't find the source of the problem. Not sure what I can do about it now. Googled this issue and indeed a lot of other people have the same problem.
I know your post is rather old but since the issue with the sunroof just happened to me I googled this thread to see if indeed it was a common issue.

It seems like a lot of people have the same issues you do. I would check another dealer and see what they say if you can.