Hi. Welcome to the club! I have exactly same story to share about my Infiniti Q30 2016... Long story short..I Runned out of fuel, I got to nearest petrol station and I couldn't open my fuel flap in any way. Two big and very helpfull men tried to help me with it for an hour (one Shell's staff and some other customer who was kind enought), but unfortunately the only one way to get in was to break the flap (I already totally runned out of the fuel, so there was no chance to get to the nearest servise point or mechanics). After all, I went to Arnold Clark service point (that's where I got my car from) full of hope they may help me.... I was delusional unfortunately. First they said they will fix it for me and they even gave a choice between orginal part ( cost over £700) and not original (cost around £173) and of course I went for the second option. Due to Covid-19 I had to wait another 3 weeks, to find out a one day before appointment, that the only option to fix my flap is to send my car to the only in Scotland, Infinity garage in Glasgow (and I'm from Edinburgh 🙄and we do have lockdown so traceling to other city is banned) and I'll pay price for an original part, because not original are not avilable in UK.... oh well.. I spent few hours trying to find flap in UK on my own... and nothing.. And then I reminded myself, that I'm a Polish, middle age and self sufficient lady at the source, so I'll do it in polish way for a change😉. I researched polish market for second hand and brand new fuel flaps for my car and I found few in 10 mins!!(I assume it's because the Infinity is much more popular in Poland than in UK) I was also lucky to find right colour straight away for only 100 zl which is equally to £20! I also found a polish mechanic with his own garage ( recommended by friends), who agreed to fix it for no more than £100! Total estimated cost to fix (replaced) my fuel flap will be £120! At this point I'm waiting for my flap to arrive and hopefully, next week my car will looks like brand new again! Apart of this one situation, I never had any other problems with my Infinity q30 through last 3 years. I still love my car !

... and I hope it will stay this way...