Dealer's are franchises, and my experience is that their service varies WIDELY from dealer to dealer. You need to find one you like.
Have they been giving you a loaner vehicle? You're leasing, so you're basically in an extended rental, anyway. Put the miles on their loaner and don't stress about it.
Have they been giving you a loaner vehicle? You're leasing, so you're basically in an extended rental, anyway. Put the miles on their loaner and don't stress about it.