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I bought a new QX30 AWD for my son's graduation and , with 150 miles on the clock it has been back at the dealership 3 times , lastly with a catastrophic electrical failure that left him stranded with no power operated anything including steering and brakes while driving.
Comments made in the service department were : " these cars are prone to this" , " this is a Mercedes and we do not really know how to deal with it", " the car is too new and we have not been trained for it".
I want to know if I have gotten a lemon or if there are similar experiences out there.
Tomorrow , I am supposed to have Infiniti's general management on the phone to see the way forward as my son obviously does not feel safe in the car.
 

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I have about 1000 miles on my wife's with no problems...yet

However, I am still trying to wrap my arms around that you bought your son an Infinity for graduation. When I graduated college about 45 years ago I got a Timex watch. : ) Lucky son
 

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It might be time to look into the local lemon laws since god forbid it might come in handy if this keeps up.
This is clearly not normal for a new vehicle so if it doesn't get to that, it should at least come close.

Did the GM get back to you as yet?
 

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I'd say that largely, things have been going fairly smoothly, especially considering this is a first year model. But when there are problems, it is taking the techs a little longer to diagnose and fix, since much of the vehicle is different from the other cars we make (yes, due to the Merc content). It sounds like you're right to escalate the problem(s) to management in your case. But in general, give the service guys a few months and hopefully they'll have seen the common problems and figured out quick solutions.
 

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I have 2k miles on mine and the only thing has been the screen going black 3-4 times now when I put it in reverse and it stays that way until I turn the car off and restart it. Annoying, but nothing like that and I hope to get time to take it to the dealer (100 miles away). It sounds like your son's has some serious issues and you might consider getting a different one.

I am also jealous your son got a car this nice for graduation. If you add up the total I paid for the first two cars I owned and drove until I was 24, it would be a little bit less than a set of tires for this QX30.
 
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